Refund Policy

1. Overview

At Mix Store, we strive to provide high-quality digital products and services. This Refund Policy outlines the terms and conditions under which refunds may be issued.

2. Digital Products

2.1 Software and Applications

Due to the digital nature of software and applications, refunds are generally not available once the product has been downloaded or accessed. However, we may consider refunds in the following circumstances:

• The product is significantly different from its description
• The product is defective or non-functional
• You have not downloaded or accessed the product within 7 days of purchase
• Technical issues prevent you from using the product and we cannot resolve them

2.2 Digital Assets (Photos, Icons, Fonts, etc.)

Refunds for digital assets are generally not available once the files have been downloaded. However, we may issue refunds if:

• The files are corrupted or unusable
• The product does not match its description
• You have not downloaded the files within 7 days of purchase

3. Services

3.1 Web Development and Design Services

For custom development and design services:

• If work has not yet begun, you may cancel and receive a full refund
• If work has begun, refunds will be prorated based on work completed
• No refunds are available once the project is completed and delivered

3.2 Maintenance and Support Services

For ongoing maintenance and support services:

• You may cancel your subscription at any time
• Refunds for unused portions of the subscription period may be available on a case-by-case basis
• No refunds for services already rendered

4. Online Courses

For online courses and educational content:

• Refunds are available within 14 days of purchase if you have accessed less than 20% of the course content
• No refunds after 14 days or if more than 20% of the course has been accessed
• Refunds may be issued if the course content is significantly different from the description

5. How to Request a Refund

To request a refund, please contact us at [email protected] with the following information:

• Your order number or transaction ID
• Product or service name
• Date of purchase
• Reason for refund request

We will review your request and respond within 5-7 business days.

6. Refund Processing

If your refund is approved:

• Refunds will be processed to the original payment method
• Processing time may take 5-10 business days depending on your payment provider
• You will receive an email confirmation once the refund has been processed

7. Non-Refundable Items

The following items are generally non-refundable:

• Services that have been fully completed and delivered
• Digital products that have been downloaded and used
• Custom-made or personalized products
• Products purchased during special promotions or sales (unless otherwise stated)

8. Chargebacks

If you file a chargeback with your bank or credit card company, we reserve the right to dispute the chargeback and provide evidence of the transaction. We encourage you to contact us first to resolve any issues before filing a chargeback.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

10. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: [email protected]
Website: https://1jgkjmix4kfor.life